Privacy Policy
Your Personal Information and How We Use It
At Sienna & Silk, your privacy is our top priority. We are committed to safeguarding your personal information and ensuring your shopping experience is secure, seamless, and enjoyable. Below, we explain how we collect, use, and protect your personal data in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
When you shop with us, we may collect the following types of information:
Personal Information, including your name, email address, phone number, shipping address, and payment details.
Order Information, such as details about the products you purchase, including your order history.
Technical Information, like your IP address, browser type, and browsing behavior on our website.
How We Use Your Information
We use your information to:
Process and fulfill your orders.
Communicate with you about your order and provide customer support.
Improve our website, products, and services based on your feedback.
Send you promotional materials and updates, if you’ve opted in to receive them.
Sharing Your Information
We respect your privacy and will never sell or trade your personal information. However, we may share your data with trusted third parties to help us operate our website and provide services, including:
Payment processors for handling transactions.
Shipping partners to deliver your orders.
Analytics providers to help us understand website performance.
These third parties are required to protect your information and can only use it for the purposes we specify.
Your Rights
As a customer in The United Kingdom, you have the following rights regarding your personal information:
Access, to request a copy of the information we hold about you.
Correction, if you believe any information is inaccurate or incomplete.
Deletion, to request that we remove your personal information, subject to legal obligations.
Opt-out, if you no longer wish to receive marketing communications.
To exercise these rights, please contact us at info@sienna-silk.com.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including to meet any legal, accounting, or reporting obligations.
Overseas Transfers
If we transfer your personal information outside of the United Kingdom, we ensure that it is protected in accordance with UK data protection laws, including the UK GDPR. This includes implementing appropriate safeguards such as standard contractual clauses or ensuring the destination country has adequate data protection measures in place.
Data Security
We implement a variety of security measures to protect your personal information. Your data is stored on secure servers, and we use encryption to safeguard sensitive information during transmission. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
Cookies
Our website uses cookies to improve your shopping experience. Cookies are small files placed on your device that help us remember your preferences and enhance our services. You can choose to accept or decline cookies, but this may affect your ability to use certain features on our website.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. By continuing to use our website after any modifications, you agree to the updated policy.
Privacy Complaints
If you have any concerns about your privacy or believe that we have breached your rights, please contact us directly. If you're not satisfied with our response, you can also contact the Office of the Privacy Commissioner of The United Kingdom at www.ico.org.uk.
Contact Us
If you have any questions or concerns about this privacy policy or our practices, please feel free to contact us at:
Email: info@sienna-silk.com
Thank you for trusting Sienna & Silk with your personal information. We are committed to protecting your privacy and providing you with a seamless shopping experience.