Order & Shipping Policy

Delivery Information

We’re thrilled for you to receive your order. Here’s everything you need to know about delivery times and our effortless ordering process.

Average Delivery Times

Order Processing: Once you place your order, we take 1-3 working days to process it. Orders placed during the week are usually processed within one working day, while weekend orders may take a little longer.

Dispatch & Delivery: After processing, your order will be dispatched, with delivery typically taking between 6-12 working days depending on your location within our country. We work hard to ensure your shopping experience is seamless from start to finish.

If you have any questions, our customer service team is always happy to assist you.

Placing Your Order

Shopping with Sienna & Silk is effortless. Here’s how it works:

Select Your Item – Browse our collection and add your favorite pieces to your cart. Don’t forget to choose the correct sizes and colors.

Checkout – When you're ready, click “Proceed to Checkout” and enter your shipping details. Double-check everything for a smooth delivery.

Review Your Order – Before finalizing, take a moment to ensure your order and address are correct.

Payment Options – Choose from our secure payment methods, including:

  • Credit Cards (AMEX, Mastercard, Visa)
  • PayPal
  • Immediate Payment
  • Afterpay

Once you’ve selected your preferred payment method, click “Complete Order” and follow the steps to finalize your purchase. If you need assistance, our team is always available.

Shipping Costs

We are pleased to offer complimentary shipping on all orders, with no minimum purchase required.

Shipping Your Order

We know you’re eager to receive your order. Our team works diligently to process and ship each purchase as efficiently as possible.

To ensure fair pricing and a more sustainable approach, we collect parcels in larger quantities before shipping. We appreciate your patience and support in making fashion more responsible.

Track Your Order

You can track your package at any time via our “Track Your Order” page. Tracking details will be available 2-3 days after dispatch.

Please Note: While we strive for timely deliveries, unforeseen delays may occasionally occur. Rest assured, we are committed to ensuring your order reaches you as soon as possible.

If you require expedited shipping, please contact us directly, and we will do our best to accommodate your request.

Thank you for choosing Sienna & Silk. We look forward to you enjoying your new pieces with confidence and grace.